Starter
One inbox, no minimum. For teams answering a few hundred messages a week.
$0.65
per resolved conversation
- One inbox
- Help centre sync
- Weekly gap report
- Month to month, cancel any time
Pricing
You pay when the customer stops writing
No seat licences, no per-agent maths. One price for every conversation the agent resolved on its own — and nothing for the ones it handed to a person with the history attached.
Growth
MOST TEAMS
From 2,000 resolved a month. Everything the agent can do, with a person always one click away.
$0.55
per resolved conversation
- Unlimited inboxes
- Refunds and order actions
- Tone training on your signed replies
- Shared Slack channel
- Two-week shadow rollout
Enterprise
From 20,000 resolved a month, with the paperwork your security team will ask for.
Custom
talk to us
- EU or US data residency
- SSO, audit log, retention controls
- Model card and security review support
- Named implementation lead
Compare
The whole thing, line by line
What you get
Starter
Growth
Enterprise
Volume and pricing
Price per resolved conversation
$0.65
$0.55
Custom
Conversations handed to a person
Not charged
Not charged
Not charged
Minimum volume
None
From 2,000 a month
From 20,000 a month
Commitment
Month to month
Month to month
Annual
Inboxes and answering
Connected inboxes
One
Unlimited
Unlimited
Help centre sync
Starter: Included
Growth: Included
Enterprise: Included
Urgency and tone sorting
Starter: Included
Growth: Included
Enterprise: Included
Refunds and order actions
Starter: Not included
Growth: Included
Enterprise: Included
Tone training on your signed replies
Starter: Not included
Growth: Included
Enterprise: Included
Rollout and support
Two-week shadow rollout
Starter: Included
Growth: Included
Enterprise: Included
Weekly gap report
Starter: Included
Growth: Included
Enterprise: Included
Support channel
Shared Slack channel
Slack and a named lead
Named implementation lead
Starter: Not included
Growth: Not included
Enterprise: Included
Security and admin
EU or US data residency
Starter: Not included
Growth: Not included
Enterprise: Included
SSO, audit log, retention controls
Starter: Not included
Growth: Not included
Enterprise: Included
Model card and security review support
Starter: Not included
Growth: Not included
Enterprise: Included
Start on the plan you need today. Moving up takes a switch, not a migration.
FAQ
The money questions, answered
Not sure which plan?
Send us a week of tickets and we’ll tell you.
What counts as a resolved conversation?
One the agent answered end to end: the customer got what they asked for and did not write back about it again. If it hands over to a person at any point in the thread, it is not resolved and it is not billed.
So we pay nothing for the ones it hands over?
Nothing. Handovers are the product working as intended — it sorts by urgency, writes the draft and passes the thread across with the history attached. You pay for the ones your team never had to open.
Is anything billed during the two-week shadow rollout?
No. For the first two weeks it drafts and you sign, so nothing reaches a customer without you and nothing counts as resolved. The fortnight where it learns your tone costs you nothing.
Is there a minimum or a setup fee?
No setup fee on any plan. Starter has no minimum at all, Growth starts at 2,000 resolved a month and Enterprise at 20,000. If you are not reaching the volume, you are on the wrong plan and we will move you down.
What does annual billing change?
The rate per resolved conversation, and nothing else. You are invoiced twelve months up front and keep the same cancellation terms the plan already has. Enterprise is an annual contract either way.
Can we change plans mid-month?
Yes, in both directions, effective from the next invoice. Nothing is reimplemented — the connected inboxes, the help centre sync and the tone it learned from your signed replies all carry across.